About Our Service


Our Youth Counselling Service is available to young people aged 11-18, by Parent/Guardian referral or self-referral if aged 16-18.

Face to face appointments are available at Mid Kent Mind in Maidstone and take place on Wednesdays and Thursdays between 9am – 5pm. If appropriate, appointments can be made via Teams video calls.

Each counselling session is 50 minutes, and we encourage weekly attendance. Limits are not set to a specific number of sessions, but six sessions are offered initially, and the work is reviewed at intervals to see if further sessions are required.

Counselling provides a safe and regular space for young people to express and explore difficult feelings. The young person can use the time to talk about what matters to them, they are in charge of the direction of the sessions.

Our Youth Counsellor is registered with the BACP and can offer a range of suitable therapies. Therapy may be more emotion based with creative activities or it can be an integrative style of counselling with some cognitive behavioural therapy approaches. Our counsellor works with the young person and tailors their approach to suit their individual needs.


How To Refer


If this feels like the right support, a young person or their Parent/Guardian can contact us on 01622 692383 between the hours of 9am-5pm. Alternatively, please email counselling@midkentmind.org.uk. At this stage, with consent, brief referral details will be collected and added to a list.

When we have availability, we will contact the first person on the list, to gather the most up-to-date information and offer an assessment appointment. This means that those who have waited longest will be contacted first. Before the counselling sessions are offered, a face-to-face assessment will take place to make sure that our service is suitable. There is no charge for the assessment session.

After this assessment, if our service is suitable, we will discuss appointment availability and the counselling sessions will be booked in on a provisional basis. The young person will meet with the same counsellor throughout their sessions and these weekly counselling sessions will be at the same time and day of the week, unless discussed with the counsellor in advance.


Cost


Each session is charged at £15 and payment needs to be made ahead of each set of 6 weekly sessions booked, totalling a pre-payment of £90. This payment confirms the sessions booked. If a young person self-refers a discussion will take place about methods of payment. Payments can be made at the reception desk by card. Alternatively, the office can be contacted between 9am-5pm Mon-Fri on 01622 692383 and payment can be made over the phone by debit/credit card.

There is a 24hr cancellation policy whereby notice of a cancellation, or non-requirement of a session, must be given with more than 24 hours otherwise the fee for that session may not be refunded.


Confidentiality


Confidentiality is a key part of therapy as this helps a relationship built on trust to develop. Providing this, in a non-judgemental space enables the young person to open up and speak freely about what is impacting on them. It is also a time when it is acceptable to talk about concerns without fear of them being discussed elsewhere. This includes not discussing the work with parents/guardians, unless the young person requests or gives consent for this.

All sessions are treated confidentially unless our counsellor has serious concerns about the safety of the young person in therapy, or the safety of others. In these circumstances, it is appropriate for the counsellor to follow safeguarding procedures. This may involve discussing the issues with a senior member of staff and/or supervisor and may need to involve other appropriate professionals. This procedure is part of Mid Kent Mind’s Safeguarding Children and Young People Policy.

As part of our commitment to working ethically and safely our counsellor attends regular supervision to discuss elements of their work – the young person’s identity will not be disclosed.

Experience has shown that it is helpful when a parent/guardian shows an interest in the counselling sessions if a young person wishes to talk about it, but not to press them if they prefer not to.


Records


All data collected is stored securely and confidentially within Mid Kent Mind in line with UK General Data Protection Regulations (GDPR) 2018. Data is stored electronically, and we take all necessary precautions to ensure it is safe. Young people accessing the youth counselling service have the right to request access to see any information held about them. Before the sessions begin, a Privacy Notice document is shared with young people which gives them further information about the data we collect and asks for their consent.


Complaints


Counsellors at Mid Kent Mind works within the Ethical Framework of the British Association for Counselling and Psychotherapy (BACP). If there is any cause for complaint, the young person accessing counselling, or their Parent/Guardian are welcome to raise this with their counsellor initially and if the matter is not resolved to their satisfaction, they can contact the CEO of Mid Kent Mind. Making a complaint will not adversely affect the service that the young person or their Parent/Guardian receives.


If you have any questions about our Youth Counselling Service, please don’t hesitate to contact us via counselling@midkentmind.org.uk.