Wellbeing Cafe (Drop-In Service) Worker The Wellbeing drop in service (aka Wellbeing Café) is a much-needed resource for people who may be heading towards or experiencing an emotional crisis.

Salary: £30,127.50 pro rata

Hours: 15 hours per week {includes evenings, weekends} with a real potential for more hours as we look to expand the service to cover 7 days a week.

Reporting to: Project lead

Contract type: Fixed term 4 months with potential to extend subject to funding

Start date: ASAP

Location: Community based in Ashford and Maidstone

An enhanced DBS check is required for this role.

Full training for this role will be provided.

Maidstone and Mid-Kent Mind was established in 1979 and is affiliated to National Mind, a leading mental health charity. We are dedicated to improving the lives of people who are experiencing mental health issues by providing well-respected recovery based community services, high quality information and advice. We actively promote positive wellbeing, providing support to individuals, carers and families through a wide range of diverse services.

The Well-being worker is an essential role in a local scheme to provide additional wellbeing support for people and the successful candidate will be required to deliver support service sessions at a local community venue in Maidstone or Ashford.

Purpose of the role

The Wellbeing drop in service (aka wellbeing Café) is a much-needed resource for people who may be heading towards or experiencing an emotional crisis. Providing vital mental health support, our aims of the services are to prevent escalation of problems and thereby avoid a mental health crisis. The café support prevents unnecessary referrals to Secondary Mental Health services, A&E departments, and use of other emergency services.

Service Delivery

  • To be responsible for the successful delivery of the Wellbeing Café service both in person and online, establishing an effective blended approach.
  • To provide regular and consistent support for clients who use the service.
  • To lead and create a safe environment where people feel able to engage with support. Effectively embed this environment via the project within the community so that clients and community members know how and where to get help.
  • To ensure that people using the service are supported to develop self-management strategies and to make the best use of the local resources around them, signposting or making referrals as required.

Service Development

  • To lead and support practical development within the team and provide coaching and mentoring to team members as required.
  • To develop and deliver, with the team, a program of activities that are engaging and of interest to clients through co-design.

Marketing, Networking, and Communications

  • To ensure that timely and accurate are reports completed and returned as required by the project lead/funders.
  • Participate in individual supervision, training, and appraisal
  • To network effectively with other working professionals and organisations to ensure new referrals come through, ensure effective movement is seen throughout the services, and adequate signposting is provided to those who engage with the service.


  • To provide reports as required by Mid Kent Mind and relevant funders.
  • To contribute to the success of Mid Kent Mind as a whole.

Person specification

All experience may be paid or voluntary, full or part-time, in the UK or overseas.

Essential (E) Desirable (D)


No specific qualifications are required. However, if you have qualifications that you feel are relevant to this position, please tell us about them in your letter of application and CV.


  • Experience of providing a support  service to vulnerable adults to increase their independence and to develop self-management strategies. (E)
  • Experience of mental health services. This could be from working with young people or adults with mental health issues, either paid or voluntary. Your experience could also be from your personal circumstances – looking after someone with mental health issues or dealing with your own mental health issues. (E)
  • Experience with supporting and supervising staff and volunteers, with excellent team management skills. (E)
  • Experience of developing and delivering a high-quality service that meets a broad range of mental health and wellbeing needs. (D)


  • Knowledge and experience of supporting vulnerable adults to increase their independence and to develop self-management strategies. (E)
  • Knowledge and understanding of the relevant statutory authorities including NHS and social services. (D)

Skills & competencies

  • High level of ability to develop positive and constructive relationships with external agencies. (D)
  • High level of ability to undertake monitoring and evaluation, to ensure further development of the service by setting objectives and collating outcomes. (D)
  • Ability to initiate and manage projects as required. (E)
  • Ability to collect and analyse information to create accurate and timely reports as required. (E)
  • Discretion and judgment when dealing with sensitive and/or confidential information. (E)
  • Ability to prioritise your own workload and manage time effectively. (E)
  • Ability to communicate effectively and clearly with people of all levels both verbally and in writing. (E)
  • Ability to deal effectively and calmly with challenging situations as they may arise from time to time. (E)
  • Advanced keyboard skills and ability to communicate well using IT packages such as Word, Outlook, Excel, PowerPoint, and videoconferencing platforms. (E)


  • A self-starter, able to work effectively on your own initiative and as part of a team to deliver the overall aims and aspirations of West Kent Mind. (E)
  • Creative, innovative, and able to motivate and inspire others. (E)
  • Understanding and empathy for people with mental health needs, with the ability to listen and communicate effectively. (E)
  • A can-do attitude. (E)
  • Collaborative and flexible. (E)
  • Understanding and commitment to the aims of West Kent Mind, and to equal opportunities. (E)

For further details and an application form, please contact Rebecca Slingsby via rebecca.slingsby@midkentmind.org.uk.

Closing date rolling so please apply as soon as possible.