Out of Hours drop-in Cafe Service Update Important service update below.

We wanted to take an opportunity to share an update on the Ashford Wellbeing Café and the Maidstone Hope Café.

We are currently in the process of recruiting a manager for the Café services – and this has meant that we have needed to pause both services in the interim period as we want to ensure we have the right support in place to provide the quality of service that you have all come to know and expect.

During this period of down time, we are working proactively with our funders to review how the service operates and to see if there are any improvements or changes, we can make to this service to ensure it is the best service possible when it returns to operational status.

This does mean that Café services will be unavailable for the rest of August. In lieu of these support services, we wanted to remind you of support services across Kent.

 Kent and Medway Safe Havens –  https://www.mhm.org.uk/kent-safe-havens

Drop-in support provided between 6pm – 11pm every day – with our local Safe Haven taking place at Kestrel House on Knightrider Street in Maidstone.

For more details, you can call 07484 061684. Alternatively, you can e-mail maidstone.mhm@nhs.net.

You can also access drop in support between 6pm to 11pm on weekdays, and between 12pm to 11pm on weekends and Bank Holidays at the Rainbow Centre on Sandgate Rd in Folkestone.

For more details, you can call 07827 533871. Alternatively, you can e-mail Folkestone.haven@hestia.org.

Release The Pressure – https://www.kent.gov.uk/social-care-and-health/health/release-the-pressure

Release The Pressure is a free, 24/7 helpline which is staffed by trained mental health professionals who are there for you to talk to. This is a freephone service designed to be accessed by anyone who wants support.

You can call 0800 107 0160.

Alternatively, you can text the word ‘Kent’ to 85258 to access support via text message.


A 24/7 service which is available for anyone who would like to talk to someone.

To access this service, call 116 123 or e-mail jo@samaritans.org.

Campaign Against Living Miserably (CALM) 

CALM is a service specifically designed for men who are looking for additional mental health support – providing a safe space for them to access support.

You can call 0800 58 58 58 from 5pm to midnight every day.

Alternatively, you can use their live chat: https://www.thecalmzone.net/help/webchat/


A support service for people under the age of 35.

You can call 0800 068 41 41. This service is available between 10am and 10pm Mondays to Fridays, between 2pm and 10pm on Weekends, and between 2pm to 5pm on Bank Holidays.

You can also text 07786 209697 or can e-mail pat@papyrus-uk.org.

Stay Alive App

Stay Alive is a free phone app which provides support, guidance and resources to individuals who may be experiencing suicidal thoughts and feelings. It will help you to put different elements such as a safety plan in place.

You can download the app on the App Store here: https://apps.apple.com/us/app/stay-alive/id915458967

Alternatively, you can download it via Google Play: https://play.google.com/store/apps/details?id=uk.org.suicideprevention.stayalive

Thank you for your continued support and understanding during this period of time. We know how important this service is to many of our clients. We are committed to restarting this service as soon as possible – but we want to ensure we are doing this in the right way.

Please stay tuned to our social media channels for more news. Thank you for bearing with us.

Funded by

Maidstone Hope Cafe - NHS Kent and Medway CCG Logo