Head of Operations/ Deputy CEO Join Mid Kent Mind in a senior role and help to make a difference.

Mid-Kent Mind was established in 1979 and is affiliated to National Mind, a leading mental health charity. We are dedicated to improving the lives of people who are experiencing mental health issues by providing well-respected recovery based community services, high quality information and advice. We actively promote positive wellbeing, providing support to individuals, carers and families through a wide range of diverse services.

· Full time position 9am – 5pm

· location; Maidstone with some travel across Kent

· Salary £43,000 – £46,000

· DBS required

General Requirements; Work closely with the CEO to oversee, lead and manage the operational aspects of Mid Kent Mind, ensuring successful delivery of its key services whilst establishing systems that support the therapeutic engagement of users of services and the achievement of Mid Kent Mind strategic objectives as directed by the CEO and Trustees.

Good IT skills, including but not limited to the ability to use Publisher, Excel, Microsoft word, PowerPoint and Outlook.

Knowledge of Lamplight CRM would be desirable.

Qualified as MHFA Instructor in multiple courses would be desirable.

A methodical and organised approach is essential to this position. A good understanding and knowledge of mental health conditions is also required.

The main role responsibilities include, but are not limited to:

Staff Management

  • Performance review of ops staff
  • Management of sessional staff and students
  • Line Management of Junior Manager levels – including appraisals
  • Mentoring of all new Management level staff
  • Liaise with HR manager to ensure required training completed
  • Oversight of Junior managers completing staff supervision and appraisals
  • Oversight of induction checklists for all new staff / promoted staff
  • Part of the recruitment process for new staff
  • Part of the investigation and disciplinary process for staff as required

Project Management

  • Design of new projects to meet needs
  • Mobilising all new delivery secured
  • Assigning project leads to large projects
  • Oversight and quality control of all projects
  • Reporting creation or oversight of all projects
  • Funder meetings and updates on project delivery


  • Seeking new funding opportunities collaboratively with CEO
  • Funding application writing
  • Funding specific meetings
  • Funding returns

Commissions / Tenders

  • Oversight of business portal opportunities collaboratively with CEO
  • Background work on expressions of interest
  • Compilation of Tenders
  • Assisting CEO in Tender writing and submission

Staff leave – agreement of staff leave

  • All absences recorded on Bright HR
  • Ensure all contract details are updated on Bright HR
  • · Duties Rota – Assigning staff to delivery
  • Cover of staff shortfalls
  • Producing weekly rota
  • Publication of weekly duties
  • Oversight on awareness of activity coverage
  • Making amendments and changes as cover and informing relevant staff
  • Update of “Office working staff rota”
  • Agree and arrange Home working / Alternative Location delivery as required

Evaluations and Service Proposals

  • Data Capture in appointments / skills gap
  • Database system for recording – System administration of Lamplight
  • Oversight ensuring Lamplight holds all relevant reporting factors and funders
  • Project evaluations and grant returns
  • Evaluation entry and checking for reporting to funders
  • Oversight of Lamplight entries for accuracy

Service Delivery process

  • Crisis Management
  • Development of new programmes
  • Attendance at external meetings / contract meetings when required


  • Cover any shortfalls of staffing for training delivery
  • Development and creation of new training courses to meet needs and bespoke commissions
  • Seeking new contracts for large training delivery projects
  • Oversight and approval of all training materials and content
  • Oversight of all training bookings and delivery
  • Reporting impact of training for evaluation purposes

Other duties

  • Attendance at trustee meetings for reporting
  • Assisting in ensuring governance of the charity is relevant and fit for purpose
  • Position of Designated Safeguarding Officer for organisation
  • Oversight of Data Protection actions and breaches for organisation
  • Administration permission levels for IT management including managing Microsoft accounts
  • Leading regular staff meeting collaboratively with CEO – updating on operational news
  • Operational management of all aspects of organisation delivery
  • Build partnerships for collaborative delivery of new and innovative projects
  • Assist in business development
  • Contract management of tenders / grants / commissions
  • Creating regular data reports for trustee board scrutiny

This is a role which reports directly to the CEO of Mid Kent Mind.

Apply for this job via Jobs In Kent.